Frequently asked questions

General questions

What is pdfmy.email?

pdfmy.email converts supported email content into PDF documents. For an eligible paid account, the generated PDFs are emailed to the forwarding address configured for the inbound mailbox.

How does pdfmy.email work?

After choosing a plan, you can create an address such as yourname@inbound.pdfmy.email and choose its forwarding destination. Emails sent there are processed, and eligible paid accounts receive the generated PDFs by email.

What types of emails can be converted to PDF?

The current release handles HTML and plain-text bodies. Supported HTML formatting and inline images are rendered when possible, with a plain-text fallback. Existing PDFs are kept, and image, HTML, and text attachments can be converted; other attachment types are skipped.

Account & setup

How do I create a mailbox?

After signing up, you can create a mailbox from your dashboard. Simply click on "Create Mailbox," choose a name for your mailbox, and specify the email address where you want to receive the converted PDFs.

Can I create multiple mailboxes?

Yes. The current dashboard lets you create and remove multiple mailboxes, each with a forwarding address chosen at creation. Plan-specific mailbox limits are not active in the current release.

How do I change my forwarding email address?

Direct editing is not available yet. For now, create a replacement mailbox with the desired forwarding address and remove the old mailbox. In-place editing is coming soon.

PDF conversion

How long does it take to convert an email to PDF?

Processing starts when the inbound webhook is received, but the current release has no published processing-time or delivery SLA. Timing also depends on the inbound and outbound email providers.

What happens to email attachments?

Existing PDF attachments are forwarded as PDFs. Image, HTML, and text attachments can be converted into separate PDFs. Unsupported types, such as office documents, are not currently converted or included. When an email already contains a PDF attachment, that PDF is preferred over converting the email body.

Can I customize the PDF format?

Not yet. Page size, quality, headers, footers, and cover-page controls are planned features and are not available in the current release.

Billing & support

How does billing work?

Paid plans use monthly Stripe subscriptions. If a trial is offered, Stripe Checkout shows its exact length and payment terms before you confirm. Annual self-service billing is not currently available.

What payment methods do you accept?

Payment is handled by Stripe. The checkout page shows the payment methods available for your location and the current Stripe configuration. PayPal and invoice-based billing are not promised by the self-service product.

How can I get support?

Contact us at support@pdfmy.email. The current self-service plans do not include a guaranteed response time, priority queue, or dedicated account manager.