FAQ

Frequently Asked Questions

Find answers to common questions about pdfmy.email and how it works.

General Questions

: pdfmy.email is a service that automatically converts emails into PDF documents and forwards them to your designated email address. It's perfect for accounting, record-keeping, and document management purposes.
: When you sign up, you'll create a mailbox with a unique email address (e.g., yourname@pdfmy.email). When emails are sent to this address, our system automatically converts them into PDF documents and forwards them to your designated email address.
: Our service can convert virtually any email format, including HTML emails, plain text emails, and emails with attachments. The resulting PDF will preserve the formatting, images, and layout of the original email.

: After signing up, you can create a mailbox from your dashboard. Simply click on "Create Mailbox," choose a name for your mailbox, and specify the email address where you want to receive the converted PDFs.
: Yes, depending on your subscription plan. The Free plan includes 1 mailbox, the Pro plan includes 5 mailboxes, and the Business plan includes unlimited mailboxes. Each mailbox can have its own forwarding email address.
: You can change your forwarding email address at any time from your dashboard. Go to "Mailboxes," select the mailbox you want to modify, and update the forwarding email address in the settings.

: The conversion process typically takes just a few seconds. Once an email is received by your pdfmy.email mailbox, it's immediately processed and forwarded to your designated email address, usually within 30 seconds.
: Email attachments are included in the forwarded email along with the PDF of the email body. This ensures you receive all the original content of the email.
: Yes, Pro and Business plan subscribers can customize various aspects of the PDF output, including quality settings, page size, header/footer information, and whether to include a cover page.

: We offer monthly and annual billing options. You can choose your preferred billing cycle during signup. All paid plans come with a 14-day free trial, and you won't be charged until the trial period ends.
: We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. For Business and Enterprise plans, we also offer invoice-based payment options.
: We offer email support for all users. Pro plan subscribers receive priority email support, while Business plan subscribers get dedicated support with faster response times. You can contact our support team at support@pdfmy.email.

Can't find the answer you're looking for? Please contact our support team.